802-772-4619 |    Open Mon-Fri 9-6, Sat 10-4

Answers to our most frequently asked questions

How long will I be without my device?

In-Store Appointments - In-store appointment repair times can be completed in as little as 30 minutes however, this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. iPhones are completed same day usually in 60 minutes or less as we stock all iPhone parts.

Home-call/mobile tech- Schedule an appointment with our mobile technician to come to you. We come the scheduled day, perform the IT services and are usually done that same day. Follow-up appointments can be made.

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Digital Repair Surgeons. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This means that from posting to receipt your repaired device is back in your hand in as little as 72 hours. More extensive repairs can take a bit longer, but you will be updated every step of the way.

Will I be updated throughout the repair process?

We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers. 

Is my device data safe?

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. This is held inside a secure database to be extra safe. 


All of our technicians, customer service staff, and managers have been fully certified and background checked to assure maximum privacy for our clients.

I Have A Busy Schedule, Can You Accommodate?

Life and schedules can be tricky, this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available Monday-Friday from 9:00 am-6:00 pm and Saturdays from 10:00 am- 4:00 pm.

Is Your Repair Work Guaranteed?

We hold the highest confidence in all of our repair services. A lifetime Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

Am I Able To Speak To Someone - Or Can I Only Book Online?

In Short - YES! We have a full customer service team ready to help with your requests and are available Monday - Friday from 9:00 am - 6:00 pm 

You are able to get up-to-date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up-to-date information regarding the status of your repair process. 

Will You Wipe My Device?

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.